Privacy Policy

PRIVACY POLICY

1. IDENTIFICATION.

•    Data Controller: Whole Way Mobile Services S.L.  

•    CIF :B16874257 

•    Company registered office: Paseo de la Castellana, 95 - Torre Europa, Planta 16, 28046, Madrid, España 

•    Data Protection Officer (DPO): privacy@wwmobileservices.com 

2. INFORMATION AND CONSENT.

Whole Way Mobile Services  commits to observe your privacy and ensure the protection and security of your personal data. Therefore, we inform you about the way in which we collect, process and protect the personal data that you may be willing to provide to us.

Consequently, you need to read carefully this privacy policy which has been written in a clear and simple way so as to enable you to understand it and thus decide freely and voluntarily if you wish to provide your personal data to Whole Way Mobile Services .

3. OBLIGATON OF DATA PROVISION.

The data requested in the forms provided on the web site are, in general, mandatory (unless specified otherwise in the required field) for accomplishment of the established purpose. To the contrary, however, the result may be the impossibility to provide the service to the user.

With regard to the notification service, the legal basis that guarantees the legality of the processing is the consent provided by the user. Therefore, notifications will only be sent to users who have given their consent for that specific purpose.

4. WITH WHAT PURPOSE WILL THE COMPANY PROCESS THE USER’S PERSONAL DATA?

Your collected personal data will be processed by Whole Way Mobile Services  in conformity with the following purposes:

•    Managing the contracting of the products selected by the User.

•    Managing subscription plans selected by the User.

•    Managing, conducting and giving answers to the petitions, demands, incidences, complaints, claims or Users’ consultations as well as managing the refunds.

•    Maintenance, support and updating of the web site. Resolution of possible technical incidents or of those of any other nature that may arise in relation to the web site.

•    Draw-up of anonymous statistical reports on access habits and the activity developed by users on the web site.

5. WHAT DATA WILL WE PROCESS?

We will be processing the data that we will seek from you and, in any case, those indicated as mandatory for contracting the product selected by the User, such as among others:

•    Location data through the IP's, such as browser, device and operating system.

In case you proceed to registration:

•    Identifying data: telephone number, mail.

We will process these data to be able to identify you and to be able to verify your identity, as well as to offer you our services.

In case you make an enquiry or complaint, the data to be processed will be those provided for the resolution of the same:

•    Identifying data: telephone number, e-mail, account number.

 6. WHAT IS THE LEGITIMACY OF DATA PROCESSING?

The legitimacy of dealing with the data will be:

-Execution of contract for:

•    Management of the purchase of the products selected by the User

•    Management of the subscription plans selected by the User.

•    Perform the services authorized by the user when contracting the products/services

•    Management of queries, requests for information, complaints and claims, receiving relevant information.

-Legitimate interest in:

•    Performing Anonymous Statistical Reporting.

•    Maintain, support and update the website.

•    Verification of user identity and prevention and detection of fraudulent traffic.

You may revoke your consent given to any of the dealings, provided such consent shall not affect the lawfulness of the processing previously carried, through the following email: privacy@wwmobileservices.com .

7. WHO THE DATA WILL BE SHARED WITH?

User’s data may be communicated to:

•    The controller’s suppliers, being the said access necessary for adequate meeting of legal obligations and/or the provision of services for the aforementioned purposes. The said suppliers will not process your data for their own purposes that have not been previously informed by Whole Way Mobile Services .

•    Data may be communicated to Group entities for administrative purposes.

•    Public administrations, in relation to the competences attributed to them.

8. FOR HOW LONG WILL WE KEEP USER’S DATA?

The data will be processed during the time necessary to accomplish the indicated purposes, differentiating between the data necessary for the contracting of products and services, as well as for the collection thereof, of those processed for reasons of publicity or customer service, unless the User requests his withdrawal from Whole Way Mobile Services  opposes or revokes his consent.

9. RESPONSIBILITY OF THE USER.

The User:

•    Guarantees that his/her age is over 18 and that the data provided to Whole Way Mobile Services  are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all communicated data, and will keep the provided information updated so as to reflect his/her real situation.

•    Guarantees to have informed third parties from whom he/she provides your data, if appropriate, of the aspects contained in this document. Likewise, he/she guarantees to have obtained your authorization for providing your data to Whole Way Mobile Services  for the mentioned purposes.

•    Will be responsible for false or inaccurate information provided through the web site and for damages, direct or indirect, inflicted to Whole Way Mobile Services  or to third parties thereby.

10. EXERCISE OF RIGHTS.

The User may at any time and free of charge send a letter to the address indicated in the heading of this Policy or send an e-mail to the address privacy@wwmobileservices.com  to:

•    Revoke the granted consent.

•    Obtain confirmation of whether at Whole Way Mobile Services  are processed personal data concerning the user or not.

•    Access your personal data.

•    Rectify inaccurate or incomplete data.

•    Request deletion of your data when, among other reasons, the data are no longer necessary for the purposes they were collected for.

•    Obtain from Whole Way Mobile Services  the limitation of data processing when any of the conditions provided in the data protection regulations is met.

•    Obtain human intervention, to express your point of view and to challenge the automated decisions adopted by Whole Way Mobile Services in the cases foreseen in the regulations.

•    Seek portability of your data in the cases envisaged in the regulations.

You may also file a complaint regarding the protection of your personal data with the Data Protection Commisioner at Block 4, Irish Life Centre Talbot Street - Dublin 1.

11. SECURITY MEASURES.

Whole Way Mobile Services  will process the data of the User at all times in an absolutely confidential manner and keeping the secret thereof, in accordance with the provisions of the applicable regulations, adopting the necessary technical-organizational measures to ensure the security of your data and to help avoid their alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of stored data and the risks they are exposed to.